Contact Us

Fast, friendly and professional service. We are committed to providing exceptional service to our members, whether it's in person, online or over the phone - you can guarantee we will do our very best to cater to your needs quickly and with your interest as our top priority. Don't ever hesitate to reach out!

Member Service Center: (877) 495-1600

Get in Touch

By Phone

Toll free (877) 495-1600

Monday through Friday from 7:30 AM to 6:00 PM

Saturday from 9:00 AM to 2:00 PM

Telephone Banking

• Access account information using our enhanced CoastLine automated service or to speak to a representative.
• When you call, you'll be asked to enter your account number or your phone access code for quick identification. If you don't have this information, a representative will be happy to assist you. Learn more

By Mail

For Deposits/Loan Payments/General Mail:

PO Box 502080
San Diego, CA 92150-2080

Member Support

Report a Lost or Stolen Card

International: 00-1-515-457-5584
Domestic: (877) 495-1600

Secure Messaging

Send and receive secure messages about your account via online banking.

Choose a Pin

To Select a PIN Number for Debit or Credit Cards1

Call PIN Now 24/7: (888) 886-0083

PIN updates are effective immediately.

Credit Card Payments

Send credit card payments to:

PO Box 509074
San Diego, CA 92150-9074

Direct Deposit, Automatic Loan Payment or Perform a Transfer Authorization

If you'd like direct deposit simply download our Direct Deposit form , if you want to make automatic payments, download our ACH form , or log into Cal Coast Online and click on 'Transfers' then 'External Transfers' to set up a recurring payment. If you need to make changes to your ACH loan payment or would like to cancel it, you may do that in Cal Coast Online or download our ACH Loan Cancellation form . If a Transfer Authorization form has been requested in order to transfer funds between accounts, use this form.

Order Checks

We recommend ordering your checks through Deluxe, a trusted name in the check printing industry. Deluxe incorporates proven security features in their checks that help minimize your risk of fraud by deterring alteration and enabling authentication.

• Order and re-order Deluxe checks through Cal Coast Online. Sign in and click on the “Check Services” tab at the top of the page, then click "Order Checks."

Contact us if you've used a company other than Deluxe to order checks in the past. If you have checks with a First Future Credit Union logo or Financial 21 Credit Union logo, we’ll continue to process these checks for you.

Outgoing Wires

• Wire transfers must be completed in person at a CCCU branch office.
• Any wire that has a final destination in another country is considered an international wire and must be processed as an international wire.
• Requests received after 12 p.m., Monday through Friday, or any time on Saturday, will be processed the next business day

Must provide:

• Receiving Financial Institution name, routing number, (address and phone if available
• Outgoing wire transfer amount
• Name of person, company or intermediary bank receiving the funds (and their address if available)
• Account number of person receiving funds
• If funds are to be further credited
• Beneficiary name
• Account Number
• PUPID identify (if applicable)
• Their information (name, address, account number or authorized signer if a business account)
• Review and sign the wire instructions

Refer to Service Charge Schedule for fees. To obtain a Service Charge Schedule, visit any California Coast Credit Union branch or call us at (877) 495-1600.